The mouse is probably my favorite mouse I've used out of several Razer, Corsair, and Logitech mice (honorable mention to the Corsair M65). The only problem is the smooth rubber on the sides has weak adhesive (came off two Rival 600's in less than 6 months after purchase). Now the side pieces of the mouse come out to put weights in, so theoretically Steelseries could just send a replacement part, but they don't have replacement parts so you have to send it to them first.
The reason for 2 stars is because quality control issues with mice are not new for Steelseries, but more importantly, their support is probably the worst in the industry. Who cares if logitech mice seem to break often when their support will promptly send you a replacement. I've spent two weeks opening up several RMA requests with Steelseries, and the end result is I was given a coupon to the Steelseries store for $60 (yes the mouse is $80 on their store), and I have not received a reply back as to why the coupon wasn't for the replacement cost of the mouse. At this point in time I'm not certain I will end up with a replacement mouse without having to downgrade or pay out of pocket. Big mistake sending it into their support!
I recommend everyone utilize their credit card warranties for all Steelseries products so you can skip their support all together. GREAT PRODUCT, WORST SUPPORT IN THE INDUSTRY.
I'm happy to provide a copy of the correspondence to Steelseries if they're actually concerned about their customers.
|商品尺寸||12.07 x 6.71 x 3.81 cm; 68.04 克|
|电池||1 锂离子电池 电池(附带)|