I purchased their body pillow back on December 2, 2019. This thing is AMAZING! I'm a decent sized guy. 6'1" and around 210lbs. I could never find a body pillow that was A) long enough and B) hold its shape for more than 3 days. I thought I'd give the EnerPlex Never-Flat Body Pillow a shot.
Their description page had caught my eye with a bit of humor and I thought, money back guarantee? Sure. What do I have to lose?
The body pillow was filled proportionality with a good amount of the memory foam and served me great for a little over a month before it started to give in. (I want to make it absolutely clear that this was a record for me. I am unusually hard on pillows and this one took it.)
After several attempts trying to fluff the pillow back in to shape, I realized it just wasn't going to happen. I decided to reach out to Mayfair Brands (EnerPlex) to see what they would do. They had made some rather substantial claims, such as: RISK FREE PURCHASE, 5 year warranty, MONEY BACK GUARANTEE IF NOT SATISFIED, etc, etc that I have seen thousands of times from countless internet store fronts in the past. I have to admit, I was very skeptical.
I am now sleeping on a fully firm body pillow again!!!
FOUR emails and a day-ish later. Let me repeat that for those "OTHER" internet based companies or potential customers for this product.....
1. I emailed my issue to their customer service department (containing order number and ASIN of product) at 10:30AM EST January 18.
2. They IMMEDIATELY responded with courtesy, apology and offer a solution to my request. (Send me a queen size pillow and extra foam that ships with it)
3. I accept and thank them for their fast and courteous solution.
4. January 20, I have a pillow from them on my front porch.
If I could give their customer service 10 stars I would. In the days of eCommerce companies have forgotten about what SHOULD be their number 1 focus.... us. The customers.
Mayfair Brands (EnerPlex) has my business as long as they are selling products and I will CONTINUE to recommend them to everyone.
|包装尺寸||44.3 x 22.2 x 19.99 cm; 3.15 公斤|
|填充材质||CertiPUR-US Certified Memory Foam|
|尺寸||Body Pillow 54" x 20"|