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3.0 颗星,最多 5 颗星WARNING: Failed After 20 Months - WD Won't Honor 2 Year Warranty
2017年12月29日 - 已在美国亚马逊上发表
容量: 3TB样式: Single Drive已确认购买
I've been a big fan of Western Digital drives for years, but that ended today. And I'm writing this review to warn you about their warranties, based on my recent experience with them.
(If you don't want to read the rest of my admittedly long review, the short version is: if you buy this drive, make sure you CHECK THE WARRANTY STATUS on WD's web site as soon as you get it. If their web site says your drive is an OEM drive, send it back to Amazon immediately and get your money back--because WD WILL NOT honor the 2 year warranty--you're totally on your own if the drive fails within the 2 year warranty period).
I purchased the 3TB Blue version of this drive in April of 2016, confident that if anything went wrong with the drive over a two year period WD would replace the drive under warranty. A few days ago this drive suddenly disappeared from my desktop, and after some testing I figured out that it had totally died. OK, I thought, time to give WD a call and get a replacement.
Not so fast!
I went to the warranty checker on their web site and it said that my drive was an OEM drive and not covered by their warranty. WHAT? Unbelievable!
Without further ado, I called their support number and was told the same thing: this was an OEM drive and not covered.
So I asked to talk to a supervisor/manager. I told the lady that I had purchased the drive from Amazon and that I expected them to honor the two year warranty. She asked me to email her proof of purchase, which I did. She said I would hear from them within 2 business days.
I didn't hear from them after three of four business days, so called them again today. The agent gave me the same story about it being an OEM drive and that as such it was not covered by their warranty. I told him that I had emailed a proof of purchase, showing that I had purchased it from Amazon. Once again, I asked to talk to a manager.
I was put on a very long hold (were they hoping I would just give up?) and when the guy finally came on the line he just reiterated the same thing everyone else had said: it's an OEM drive and we're not replacing it.
I told him there is NOWHERE on Amazon's page that says this is an OEM drive. Nowhere. He said that's Amazon's fault, not theirs. He told me to contact Amazon and get them to replace the drive. I figure that would be a waste of time and effort.
Needless to say, I'm not at all happy. I've been buying WD drives for years. I currently have at least half a dozen in use right now. But today I am looking for another manufacturer.
I'm giving the drive 3 stars. Like I said, I've always like WD drives, so I don't want to just give vent to my frustration and give the drive 1 star. It was a good drive before it failed. I knocked one star off for the fact that it failed after only 20 months. And I knocked off another star for the poor customer support regarding the warranty. I think it's shameful and if they do this to many of their customers they're going to regret it and hurt themselves.
Thanks for reading my review. I hope it helps other people to beware of this loophole where WD can say that your hard drive is OEM even though you bought it from Amazon, and use that as an excuse not to honor the warranty.
Like I said above, as soon as you get the drive, check the serial number on WD's site and if it says it's an OEM, send it back to Amazon and get your money back.
Whenever you get a new hard drive, run a badblock scan, preferably the default 4 pass write/read test. If impatient, run for 2 passes, or control-c when its done checking the 2nd/3rd pass. Then check the S.M.A.R.T. data to see if there are any: Reallocated Sector Count*, Reallocation Count*, Current Pending Sector Count*, Uncorrectable Sector Count*, Write Error Rate, 0 to small amount of read error rate (some fields and values vary across drives and manufactures, but the sector/reallocated fields should always be 0). Once you start getting bad sectors, replace the drive ASAP.
To test the drive:
Download and boot up a Linux distro. This process will take many hours to days to complete depending on the drive speed, drive size, USB vs SATA, chipset and computer, etc.
Open a terminal (or not already at a shell), then type:
sudo badblocks -wsv -b 4096 (or 512 if its an old drive..type 'fdisk -l' to show if its 512 or 4096 sector format) /dev/sdX (X is your particular device) , example: sudo badblocks -wsv -b 4096 /dev/sda. There is an optional -c which specifics the amount of blocks at a time to process, it may or may not increase the speed. If you use it try -c 131072 or -c 65536, or -c 32768, or -c 16384. Might come in handy if testing multiple drives at once.
Try running it for 10-20 seconds with a -c [xxxxxx] or leaving it out, and ctrl-c after 20 seconds--do that for 3-4 different block speeds to determine which one progresses the furthest @ 20 seconds (or whatever interval you count to). For me, leaving the -c option out worked best.
What you are doing is exercising the drive and writing all: 00000000s, 11111111s, 10101010s, and 01010101s patterns across the entire space of the drive, and verifying that it correctly wrote every single bit that writes to the platter. Usually (not always) if a drive is bad, it will show up sooner than later, so you are giving the new drive a solid workout to determine if the drive is defective or not.
These are mid-level desktop drives with only a 2-year warranty. Mid-Level HDDs used to have a 3 year (sometimes 5) year warranty. Yeah, it's not a bad idea to get into the mindset that when you buy a new HDD, don't expect to be able to use if for a few days until after you test it! It's only your data . . .
4.0 颗星,最多 5 颗星
Always Test Your New Hard Drives!!!
2018年9月20日 在美国审核
Whenever you get a new hard drive, run a badblock scan, preferably the default 4 pass write/read test. If impatient, run for 2 passes, or control-c when its done checking the 2nd/3rd pass. Then check the S.M.A.R.T. data to see if there are any: Reallocated Sector Count*, Reallocation Count*, Current Pending Sector Count*, Uncorrectable Sector Count*, Write Error Rate, 0 to small amount of read error rate (some fields and values vary across drives and manufactures, but the sector/reallocated fields should always be 0). Once you start getting bad sectors, replace the drive ASAP.
To test the drive:
Download and boot up a Linux distro. This process will take many hours to days to complete depending on the drive speed, drive size, USB vs SATA, chipset and computer, etc.
Open a terminal (or not already at a shell), then type:
sudo badblocks -wsv -b 4096 (or 512 if its an old drive..type 'fdisk -l' to show if its 512 or 4096 sector format) /dev/sdX (X is your particular device) , example: sudo badblocks -wsv -b 4096 /dev/sda. There is an optional -c which specifics the amount of blocks at a time to process, it may or may not increase the speed. If you use it try -c 131072 or -c 65536, or -c 32768, or -c 16384. Might come in handy if testing multiple drives at once.
Try running it for 10-20 seconds with a -c [xxxxxx] or leaving it out, and ctrl-c after 20 seconds--do that for 3-4 different block speeds to determine which one progresses the furthest @ 20 seconds (or whatever interval you count to). For me, leaving the -c option out worked best.
What you are doing is exercising the drive and writing all: 00000000s, 11111111s, 10101010s, and 01010101s patterns across the entire space of the drive, and verifying that it correctly wrote every single bit that writes to the platter. Usually (not always) if a drive is bad, it will show up sooner than later, so you are giving the new drive a solid workout to determine if the drive is defective or not.
These are mid-level desktop drives with only a 2-year warranty. Mid-Level HDDs used to have a 3 year (sometimes 5) year warranty. Yeah, it's not a bad idea to get into the mindset that when you buy a new HDD, don't expect to be able to use if for a few days until after you test it! It's only your data . . .
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james walsh
1.0 颗星,最多 5 颗星Not exactly the way I would ship something like that, but figured
2018年1月24日 - 已在美国亚马逊上发表
容量: 4TB样式: Single Drive已确认购买
This probably falls more on the shipper than the hard drive, but here it goes.
Got the hard drive in the mail. It came in a bubble wrap insulated envelope and that was it for protection. Not exactly the way I would ship something like that, but figured, okay, maybe it provided it enough protection.
Got everything installed, and drive spun up, so thought everything was okay. After only running it for 4 days, it crashed on me. Nothing recognizes it (BIOS or slave kit). The most upsetting part of this is, I just put a lot of data on it as it is a very large drive and lost all of it. I'm hoping I can recover it from all the old drives I took the data off of .
1.0 颗星,最多 5 颗星Don't plan on successful registration at the Western Digital site
2019年1月31日 - 已在美国亚马逊上发表
容量: 3TB样式: Single Drive已确认购买
This is a limited review due to lack of Western Digital warranty support.
I ordered a model WD30EZRZ drive on October 10, 2018 and it was sold and fulfilled by Amazon. I went to the WD site and successfully registered it for warranty support. That drive has been going steady and without issue since then as the server drive in a Plex-based HTPC.
On Jan 27, 2019 I did the BUY AGAIN to use this as a BACKUP DRIVE and found it was sold by Hard Drive Geeks and fulfilled by Amazon. I didn't even take it out of the static bag, but went to the WD site and it will NOT register the drive as being OEM or whatever else, see the screen capture.
They included a card saying that they would replace it for 2 years, but honestly, they could be gone tomorrow and then where would I be, except out the money and possibly any files lost on this backup drive.
As much as this screws up my plans for the weekend, I can't keep a drive that I don't trust. If this came from a MyBook or whatever, who knows what has been done with it or TO it.
1.0 颗星,最多 5 颗星
Don't plan on successful registration at the Western Digital site
2019年1月31日 在美国审核
This is a limited review due to lack of Western Digital warranty support.
I ordered a model WD30EZRZ drive on October 10, 2018 and it was sold and fulfilled by Amazon. I went to the WD site and successfully registered it for warranty support. That drive has been going steady and without issue since then as the server drive in a Plex-based HTPC.
On Jan 27, 2019 I did the BUY AGAIN to use this as a BACKUP DRIVE and found it was sold by Hard Drive Geeks and fulfilled by Amazon. I didn't even take it out of the static bag, but went to the WD site and it will NOT register the drive as being OEM or whatever else, see the screen capture.
They included a card saying that they would replace it for 2 years, but honestly, they could be gone tomorrow and then where would I be, except out the money and possibly any files lost on this backup drive.
As much as this screws up my plans for the weekend, I can't keep a drive that I don't trust. If this came from a MyBook or whatever, who knows what has been done with it or TO it.