I own the previous version of this kit which - sadly - quit around 13 months after my purchase. Nonetheless I noticed that there is now a newer version of this item available on Amazon so I figure I'd give this another try hoping that whatever has caused my previous set to fail would have been remedied.
The packaged arrived around 4 days later - well packaged. The two components are now housed in fairly cheap-looking plastic cases - not nearly as sleek as the previous version though that did not put me off given that the components are mostly hidden anyway.
Everything connected fine. Then after 2 days a loud pop and guess what: not sound coming out from any speaker. I then contacted tech support. Apparently Rocketfish did not figure that someone would want to get in touch with tech support with an technical issue about this product. The number I called connected me to an agent - most likely located in India - who had no clue about what I was talking about. I was then put on hold and was transfered to someone else who - like the first person - was unable to provide any meaningful help. I figured I would give it another try but yet again failed to get the issue resolved. I spent probably close to 60 minutes on the phone. I figure if Rocketfish does not care about customer service they now have lost me for good as a customer. I am not going to waste any more of my money.
|包装尺寸||38.35 x 23.88 x 9.14 cm; 1.07 公斤|