Update: KnitPicks (the manufacturer/company) is not going to replace the wooden needle that is missing from the set because I bought it from Amazon as seller rather then from KnitPicks as a seller. I am the 3rd customer to now have a bad experience with, possibly, this same set. There are other reviews on this same product page about missing needles (one was missing all, another both metal)- so this appears to be a common issue. I was hoping to have a good customer service story to post about the KnitPicks brand, unfortunately my first and only experience with them was a Try It set missing a needle and a brand that would not back up their product.
Original Review: I have been knitting for more then 15 years. I started using circular needles this last year or so and have been buying cheaper versions as I need them. My sister suggested KnitPicks interchangeable as being good needles.
Quality and Worth of the Product: I received a set that was missing one of the wooden needles so quality control of the product being sent out seems questionable- as others have reported the same thing. Specifically- there is another review about this set by who I believe was the first person to buy the set from KnitPicks listed through the Amazon site here: http://www.amazon.com/gp/review/RDA1GCDJLKXTE/ref=cm_cr_pr_rvw_ttl?ASIN=B00HJBR9IY. They returned the set and it went to the Amazon Wharehouse since it was listed through Prime and was relisted on the page. It seems another person bought the same set and then returned it again because it was missing a piece. I then bought the set.
Customer Service Associated with the Product Manufacturer (not seller): after reading the reviews and discovering this persistent issue I contacted KnitPicks, hoping to just get a replacement needle rather then send this set back and have the same thing happen to a fourth person. I have offered to pay shipping for the replacement if necessary. Since the set obviously came from them originally with the needle missing and the set keeps being shipped out by Amazon this seems like the best solution to avoid another customer having a disappointing experience with one of their products. I am in communication with KnitPicks and will update with how the situation handled.
- 商品尺寸: 9.9 x 1 x 15.2 cm
- 商品重量: 45.4 g
- 发货重量: 45.4 g
- ASIN: B06WD449MV
- 用户评分: 分享我的评价
- 第224位 - 毛衣针、钩针