The suitcase arrived in a good condition, hard cover intact. However, the main attribute of the suitcase, the lock, does not work. Out of the two zippers that are supposed to go into the code lock and stay fixed, one of the zippers keeps falling out. Therefore, even when the code is locked, only one zipper stays put, whereas the second falls out and allows for opening the suitcase. I ordered this suitcase specifically for its sturdy design to be able to lock it securely and check it in. The suitcase is completely useless for this purpose.
For a suitcase of this price, Amazon.com and the seller must make sure that the quality is appropriate. Unfortunately, they do not. Amazon.com offered 20% refund and claimed that is the limit of a refund they can offer. Nor are they able to send a new suitcase (my preference, as I'd rather get a functional suitcase over money), which is a shame.
All in all, I do not recommend getting this suitcase unless you are ready to put up with arguments with the seller, to send the product back, and to negotiate a return or a refund. Very disappointing.
- 商品尺寸: 35.6 x 19 x 53.3 cm
- 商品重量: 3.02 Kg
- 发货重量: 3.9 Kg
- ASIN: B01MT8PJWG
- 型号 / 款式: Classic Hardside 21" Expandable Hardside Spinner
- 用户评分: 84 买家评级
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