Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques (English Edition) Kindle电子书
显示所有 格式和版本 隐藏其他格式和版本
|语种： 英语||版本: 打印副本|
Kevin J. Duggan has more than 30 years of experience applying advanced Lean techniques to achieve Operational Excellence. He is the author of three books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth (McGraw-Hill, 2011), Creating Mixed Model Value Streams (Productivity Press, 2002), and The Office That Grows Your Business: Achieving Operational Excellence in Your Business Processes (The Institute for Operational Excellence, 2009). A recognized authority on Operational Excellence, Duggan has contributed to publications such as Industry Week, Aviation Week, Food Engineering, Flow Control, Assembly, Lean Management Journal, and Plant Services, and has appeared on CNN and the Fox Business Network. He is a frequent keynote speaker, master of ceremonies, and panelist at both public and private conferences globally, and he also lectures graduate students in colleges throughout the United States. In 1998, Duggan founded Duggan Associates (North Kingstown, Rhode Island), an international training and advisory firm that assists companies in applying advanced Lean techniques to their manufacturing and office operations through hands-on support and workshops. Since Duggan Associates' inception, he has helped Fortune 50 corporations as well as small businesses with single site operations in the insurance, engineering development, financial services, aerospace, energy, and manufacturing industries. In 2007, Duggan founded the Institute for Operational Excellence (also in North Kingstown), the leading educational center on Operational Excellence, which provides resources, such as workshops, online training, how-to articles, and books to a global community of members. --此文字指其他 kindle_edition 版本。
"Kevin's definition and approach to achieving Operational Excellence in the office is profound, as it provides a true destination for office personnel (and managers!) improving the processes. It makes sense immediately. The five questions for flow in the office are empowering and drive office employees to create not just flow, but a self-healing, autonomous flow that does not require management intervention. Work every page of this book and watch your organization thrive and innovate in the office to achieve top line business growth. Along with Kevin's other books, the best series of improvement documents available." -Chuck Miles, Director, Materials Management, Logistics and Inventory, GoGo "Operational Excellence is a complete change in philosophy. Lean and Six-Sigma are generally viewed as tool sets, and mostly applied in manufacturing/operations, whereas Operational Excellence is the establishment of a holistic operating system for the entire enterprise. Duggan and Healey's guide to creating flow in the office makes this a powerful transformation, whether you're a seasoned CI professional or an office manager seeking to create value for your customers." -H. Scott Parkin, Director, Operational Excellence, United Technologies Aerospace Systems "Operational Excellence in Your Office is a very practical guide for transforming office value streams to create flow and provide value stream resources with the visual controls necessary to quickly assess the health of value flow and immediately correct any anomalies. Utilizing the nine guidelines effectively will provide the structure for improving office value streams and processes, creating Operational Excellence throughout the organization." -Stephen M. Moore, Vice President, Lean Enterprise & Quality, Parker Hannifin Corporation "This book is a great complement to Creating Mixed Model Value Streams and should be well-received by the many people who have found it a challenge to apply lean concepts in an office environment. Operational Excellence in Your Office provides practical approaches to understanding and managing service value streams while addressing the real world complexity of high-mix service environments. The book presents Operational Excellence concepts in an office setting in a straightforward and non-technical way. The examples will resonate with those familiar with Operational Excellence concepts as well as those considering them for the first time." -Gerry McCool, Senior Director, Lean Six Sigma, Jabil "Achieving Operational Excellence in an office environment can be challenging, but Duggan and Healey have developed a robust process that visually shows when office flow becomes abnormal and corrects it autonomously, resulting in self-healing flow throughout the organization. Creating standard work to correct abnormal flow is ingenious and eliminates e-mails, meetings, phone calls, and everyday firefighting, allowing you to focus on the needs of the customer." -Mark Vidic, Aftermarket Cost Reduction Manager, Caterpillar, Inc. "Kevin Duggan's new book, Operational Excellence for the Office, challenges the widely-held belief that only traditional manufacturing environments - and not offices - realize significant benefits from applying the principles of Operational Excellence. In the book, Kevin shows that office processes are not "different" and provides detailed, step-by-step instructions on how to effectively apply Operational Excellence principles to dramatically improve office flow and successfully operate a business in today's globally competitive environment. The significant advantages to production environments have been well demonstrated - now Kevin shows how offices can realize the same gains." -Jeffrey M. Corbin, Operations Manager, Laitram Machinery --此文字指其他 kindle_edition 版本。
|5 星 (0%)||0%|
|4 星 (0%)||0%|
|3 星 (0%)||0%|
|2 星 (0%)||0%|
|1 星 (0%)||0%|
美国亚马逊： 7 条评论
East to understand but may not easy to apply in office.2018年9月29日 - 已在美国亚马逊上发表
It inspires my thought on how to use VSM in office environment. Thanks.
Used book but in good condition - satisfied2020年6月13日 - 已在美国亚马逊上发表
Everything was good
From the intro to the index, this book is packed full of great stuff2016年8月19日 - 已在美国亚马逊上发表
I’m a raving fan! From the intro to the index, this book is packed full of great stuff. It’s more than concepts; it’s a practical, step-by-step guide to achieving Operational Excellence through a visual, self-healing, flow. As an example, the chapter on service families demonstrates how to create the families using believable examples from multiple area of typical companies making it easy to apply the information to your specific work. I’ve never seen the concept explained so clearly. After reading the chapter it’s easy to know how to determine what work goes in what family.
Practical and easy to follow, a must read!2016年8月22日 - 已在美国亚马逊上发表
The format of this workbook makes it very practical. After a general intro, the bulk of the book (Part Two) features one guideline for office flow per chapter and includes exercises and checklists so the reader understands how to follow the proper methodology to implement each guideline. By the end, I literally walked around my office and could see how the guidelines would work so I could start creating flow immediately.
Operational Excellence that works in the Commercial office2016年8月24日 - 已在美国亚马逊上发表
This is one of the first books I’ve found that is specific to the office environment, and it's allowed me to see how to adapt and apply Operational Excellence principles that are more typically used in the manufacturing world.