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The Ten Principles Behind Great Customer Experiences (英语) 平装

28 星级

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ISBN : 0273775081
语种： : 英语

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28 星级

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此商品在美国亚马逊上最有用的商品评论

美国亚马逊： 26 条评论

S. Langley

Simply laid out and written. Great advice

2017年11月12日 - 已在美国亚马逊上发表

已确认购买

I work as a leader in Customer Experience and I have to say whilst this book didn’t have too many huge revelations for me, the way it was laid out and the simple arguments given helped me better articulate thoughts that I have had for years to my team and clients.

Brittany

Well-organized, quick read

2017年5月23日 - 已在美国亚马逊上发表

已确认购买

I wish I could make everyone in every customer-facing business read this book. The concepts are thought provoking and the author provides great examples to reinforce them.

2 个人发现此评论有用

AndrewSR

providing an excellent customer experience is HUGE

2016年7月31日 - 已在美国亚马逊上发表

已确认购买

When we think of traditional healthcare, we don't always consider "customer service" as an essential component. But the fact is, as the healthcare environment changes, and the cost is being shifted more to the consumer, people are starting to become more selective when they choose healthcare providers. What really distinguishes one provider from the next? The reality is, providing an excellent customer experience is HUGE. As a physical therapist myself, the research even shows the the things that patients value the most-- empathy, effective communication, trust, and meeting expectations, all things that are highlighted in this book. I cannot recommend this book enough. Anyone involved in any type of business or sales will take away valuable and actionable information from this. As an aside, I also had the pleasure to interview Matt for an upcoming episode of the "Healthcare DisruPTion podcast" soon to be found on itunes and currently on updocmedia.com.

4 个人发现此评论有用

Andrei Evtimov

Precise summary on the basic elements of the Great Customer Experiece

2016年11月29日 - 已在美国亚马逊上发表

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A real master-of-art review of the basics of UX! Should be read by every CEO, CMO and manager! Very practical, full with short real life proofs on every main conclusion and recommendation.
The best benefit of it me is that it puts a lot of questions to answer designing the great UX.

1 个人发现此评论有用

Edie and Doug Dafoe

Great book!!!

2016年5月26日 - 已在美国亚马逊上发表

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Great book! I plan to re-read it and to recommend it to fellow business people! The book is well organized and easy to read. There are clear, actionable principles that are easy to implement.

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